Downtime
It has been some time since I posted here. Work got real busy, then real not busy.
The other night auditor I worked with (sort of, since we were never there at the same time) quit, forcing me to work extra hours to get the job done every day. In less than six months two General Managers and a Sales Manager left (not all voluntarily). A Conference Center Manager was promoted, only to become pregnant and recently take her maternity leave.
Plus a water line burst Christmas night forcing the hotel to shut down and all the guests to find other accommodations. Of course this did not mean the closure of the entire business, the conference rooms were untouched so events could still take place as long as nobody wanted to spend the night.
As a consideration a small number of rooms unaffected by the internal downpour were opened for a wedding reception that didn't have time to find new accommodations. The conference and housekeeping staff went through extra efforts to satisfy the happy couple and their families. Big mistake.
During the receptions many guests attempted to bring in alcohol they had purchased somewhere else (maybe the gas station around the corner). A couple of those that bought their drinks at the reception pass them on to kids barely old enough to drive, much less drink. All of these rule violations were handled and monitored by members of the management, much to the dismay of the father of the bride.
The pinnacle of the evening occurred after the ending of the reception at midnight. A couple of ladies (and I use the term very loosely) were on the verge of a fistfight over who would be responsible for the drunk passed out on the Men's room floor. Walking towards the group watching the argument I overheard the lovely bride start yelling at her friends that they needed to shut up because "...the hotel staff is yelling at me because of you guys..." I was the only staff member not hiding in the back office, and I hadn't said a word to anyone yet.
This led the father of the bride to corner the Conference Center Manager again and express his drunken displeasure at the treatment everyone had received. I don't think we will be doing any members of this newly expanded family any favors again any time soon.
The other night auditor I worked with (sort of, since we were never there at the same time) quit, forcing me to work extra hours to get the job done every day. In less than six months two General Managers and a Sales Manager left (not all voluntarily). A Conference Center Manager was promoted, only to become pregnant and recently take her maternity leave.
Plus a water line burst Christmas night forcing the hotel to shut down and all the guests to find other accommodations. Of course this did not mean the closure of the entire business, the conference rooms were untouched so events could still take place as long as nobody wanted to spend the night.
As a consideration a small number of rooms unaffected by the internal downpour were opened for a wedding reception that didn't have time to find new accommodations. The conference and housekeeping staff went through extra efforts to satisfy the happy couple and their families. Big mistake.
During the receptions many guests attempted to bring in alcohol they had purchased somewhere else (maybe the gas station around the corner). A couple of those that bought their drinks at the reception pass them on to kids barely old enough to drive, much less drink. All of these rule violations were handled and monitored by members of the management, much to the dismay of the father of the bride.
The pinnacle of the evening occurred after the ending of the reception at midnight. A couple of ladies (and I use the term very loosely) were on the verge of a fistfight over who would be responsible for the drunk passed out on the Men's room floor. Walking towards the group watching the argument I overheard the lovely bride start yelling at her friends that they needed to shut up because "...the hotel staff is yelling at me because of you guys..." I was the only staff member not hiding in the back office, and I hadn't said a word to anyone yet.
This led the father of the bride to corner the Conference Center Manager again and express his drunken displeasure at the treatment everyone had received. I don't think we will be doing any members of this newly expanded family any favors again any time soon.
posted by Daltana | 11:10
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